When your computer has no problems, neither do you. That is a bit of an exaggeration, but in general we are so linked to our technology that when it is available we do not notice it. In that way it is like tap water. As long as the water flows we have no problems.
Imagine the consternation when my partner’s iMac went wrong. We went through the clear instructions on the Apple website, but came to the section labelled ‘contact technical support’. My heart sank. I would have to cope both with a technical department and a partner with no computer. Double-hell!
I booked an appointment at our nearby Apple store. This took a few minutes. We took the forlorn beast to the Apple store in time for the appointment. We were checked in by a guy with an iPad. Took nearly ten seconds. At the appointed hour I had my first encounter with a genius. He performed a few tests and agreed that the hard drive was dead. Did we have a back-up? Yes, with time machine we could never lose more than an hour of work. No problem.
He also noticed that the screen was darkened in one corner – they would fix that at the same time. (His suggestion, not mine!)
After a few minutes, we left the shop with a receipt detailing the repairs to be undertaken, a note of the condition of the computer (very good) and an estimated completion date.
I was amazed. As I commented at the time, my previous experience of computer ‘fixers’ is that they keep you waiting at least half an hour, you leave the shop with no receipt and when you call back you find that they had left it in the store room and that they were wondering what was wrong with it, by which time it is out of guarantee and they refuse to repair it.
As I say, it is when things go wrong that you find the true nature of a company. So far, I am impressed.
I will keep you up-to-date with the resolution.